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Safe & Secure

1 Introduction

Welcome to betbot. When you use the betbot website or app, some information naturally reaches us. This Privacy Policy has been written with full transparency — so you clearly understand what data betbot collects, why it is collected, and how it is kept secure.

Betbot believes data protection is not just a legal obligation — it is our ethical responsibility to our users. That is why betbot's Privacy Policy is strictly followed and regularly updated.

Please read this Privacy Policy alongside betbot's Terms and Conditions. Continuing to use betbot means you agree to this Policy.

2 What Data Is Collected

Betbot collects two types of information — what you provide directly, and what is collected automatically as you use the platform.

Information you provide:

• Name, mobile number, and email address collected at registration.
• A copy of your National ID or passport for identity verification (KYC).
• BKash/Nagad number or bank account details for deposits and withdrawals.
• Your messages and attached files when you contact support.
• Any additional information voluntarily provided in your profile.

Automatically Collected Information:

• IP address, device type, operating system, and browser information.
• Your activity on betbot — pages visited and time spent.
• Login time, logout time, and session details.
• Gaming history — bet amounts, outcomes, and bonus usage.
• Preferences and settings via cookies and tracking technologies.

3 How Your Information Is Used

Betbot uses collected data only for its stated purposes. It will not be used for anything else without your consent.

• Account Management: To create your betbot account, manage logins, and ensure account security.
• Transaction Processing: To process deposits and withdrawals successfully.
• Customer Service: To respond to your complaints or questions promptly and effectively.
• Fraud Prevention: To detect unusual activity and keep your account secure.
• Service Improvement: To analyze user experience and improve betbot's games and features.
• Legal Compliance: To comply with applicable laws and regulatory requirements.
• Personalized Experience: To recommend bonuses and games tailored to your preferences.

4 Where and How Long Your Data Is Stored

Betbot's servers operate to international security standards. Your data is stored encrypted and protected against unauthorized access.

• All data is retained for as long as your account remains active.
• Even after account closure, certain data may be retained for up to 5 years due to legal obligations.
• Gaming history and transaction records are retained for a minimum of 3 years.
• KYC documents are retained in accordance with legal requirements.
• Once the retention period expires, data is securely deleted.

5 When Information Is Shared

Betbot does not generally share your data with anyone. However, limited information may be shared in certain specific circumstances:

• Payment Provider: Only the information needed to process transactions with bKash, Nagad, or your bank.
• Law Enforcement: In response to a court order or valid legal request.
• Technology Partners: Trusted technology partners that support betbot's operations — under strict confidentiality agreements.
• Fraud Prevention: With regulatory authorities to prevent fraudulent activity.

6 Cookies & Tracking Technologies

Betbot uses cookies on its website — small text files stored in your browser that help make your betbot experience smoother and more personalized.

• Essential Cookies: Essential for maintaining login sessions and ensuring account security.
• Functional Cookies: To remember your language preference and settings.
• Analytics Cookies: To analyze betbot page performance — without using any personal data.

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of some betbot features.

7 Your Data Rights

As a betbot user, you have full control over your own data. You can exercise the following rights at any time:

• Right to Know: You can request to know what information betbot holds about you.
• Right to Rectification: You can update any incorrect or outdated information.
• Right to Erasure: You can request deletion of data that falls outside legal retention requirements.
• Right to Object: You may object to the use of your data for specific purposes.
• Right to Portability: You can request a copy of your data.

To exercise these rights, contact the betbot support team. betbot typically processes requests within 30 days.

8 Data of Minors

Betbot is for users aged 18 and above only. betbot never intentionally collects data from minors.

If a parent suspects their minor child is using betbot, please contact our support immediately — we will act promptly.

9 Security Measures

Betbot uses industry-standard technology and practices to protect your data. Security is our top priority.

• 256-bit TLS/SSL encryption applied to all data transmissions.
• All data stored in our database is protected with AES-256 encryption.
• Two-Factor Authentication (2FA) is available for added security.
• Instant alert system for unusual logins or transactions.
• Regular security audits and penetration testing.
• Limited Staff Access — only authorized personnel can view your information.

10 Policy Updates

Betbot may update this Privacy Policy as needed. For significant changes, betbot will notify users via in-app notification or their registered email.

The date of any changes will be shown in the "Last Updated" section at the top of this page. Continued use of betbot after any changes constitutes acceptance of the updated policy.

11 Contact

For any questions, complaints, or requests regarding our Privacy Policy, please reach out to the betbot support team. We're always here to help.